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Shipping & Delivery

FAQ

Delivery costs

Delivery costs

Trampolines and accessories/spare parts
(more than 200 € order value)
49 EUR


Accessories and spare parts
(less than 200 € order value)
29 EUR


Surcharge for island shipping. Price on request.


The delivery of our goods is carried out by third parties (forwarding agents and parcel services). All of this is beyond our control and warranty.

For questions about the delivery, please contact us, info@northtrampoline.com


Delivery time

Delivery time

If the goods are in stock, the delivery time is estimated to 2-7 working days (only Monday to Friday).


Where do you deliver?

Where do you deliver?

Currently we deliver to the following countries:
Bulgaria, Croatia, Czechia, Estonia, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.

 

If you live in USA, Germany, Austria, the Netherlands, Belgium, the United Kingdom, Italy, Sweden, Norway, Denmark or Finland, you can shop directly from their local websites.


When will I receive my trampoline?

When will I receive my trampoline?  

If the goods are in stock, the delivery time is estimated to 2-7 working days (only Monday to Friday).


Which carrier do you ship with?

Which carrier do you ship with?  

The delivery of our goods is carried out by third parties (forwarding agents and parcel services). 


Can I get my trampoline delivered to a different address than my own?

Can I get my trampoline delivered to a different address than my own?    

If you use Klarna invoice it is not possible to choose a different address than what is registered as your address. If you wish to have your trampoline delivered to a different address, when ordering you can choose to pay with card instead, and then update or add the wanted address at Klarna. It is not possible for us to change the delivery address once you’ve placed your order. 


I haven’t received my order confirmation?

I haven’t received my order confirmation?  

North Trampolines payment processes includes several safety checks to secure maximal safety. An order confirmation will be sent through e-mail once the payment is completed. 


Can I change my delivery address after my order has been placed?

Can I change my delivery address after my order has been placed? 

No, once the order has been placed it is not possible to change the delivery address. It is therefore important that the correct address has been added before completing the order. 


What happens if I don’t pick up my parcel from the post office/carrier?

What happens if I don’t pick up my parcel from the post office/carrier?   

It will be returned, and you’ll be charged a fee. 


Do you deliver to islands?

Do you deliver to islands? 

There’s an additional fee for island shipping. Contact customer service for further pricing information. 


When will I be refunded after returning a product?

When will I be refunded after returning a product?  

We’ll refund you as soon as possible, and latest 14 days after receiving the returned goods. 


 

 




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