Any and all business relationships between North Trampoline and the customer will be governed by the applicable terms and conditions. Deviating conditions or general terms and conditions of the customer are not valid, unless otherwise agreed in writing.
Should any of these provisions - for whatever reason - not be applied, this shall not affect the validity of the remaining provisions.
We provide a guarantee of at least one year on all products in our range (excluding consumables). The guarantee applies to production and development faults caused by the factory / manufacturer / supplier, unless otherwise stated at the time of purchase. The buyer has under no circumstances any more legal entitlements towards North Trampoline than North Trampoline itself has towards the respective manufacturers.
Read more here.
If you, as a customer, cancel an order that has already been packed and prepared for shipment,
a fee of 20 € covering the processing costs will be charged.
North Trampoline follows the applicable legal basis for consumer protection and, in addition, grants its customers a 30-day right of return upon receipt of the goods. We recommend returning the goods in their original packaging. If the original packaging no longer exists, this may result in an impairment of the goods.
If the product has been used intensively and more than is necessary to obtain a basic understanding of the function or properties of the product, the customer must bear the costs of any impairment of the goods that has been created in the customer's possession.
If the goods are returned to us in an acceptable condition, the entire amount of the original order will be repaid after inspection of the goods by our staff.
If your return is about large products that cannot be sent back to us by post and requires delivery by a delivery company, our customer service could assist you with the return arrangement. Please contact us and we will return with price for the delivery.
The customer bears the return costs him-/herself.
Before returning the goods, please fill in the enclosed return form and send it to firstname.lastname@example.org. Alternatively, you can register the return directly via our online form . Then print out the form and attach it to the return. Send the goods to:
North Trampoline, Avero Handelsgesellschaft mbH
In the event of complaints, consumers must inform North Trampoline of any faults in the goods immediately after they have been discovered.
North Trampoline follows the current legal basis for consumer protection.
In the event of a dispute, you can use the European Commission's Online Dispute Resolution platform (OS) (ec.europa.eu/consumers).
As a private person, you have warranty rights for two years from the receipt of the goods when purchasing new products. This applies to defects that result from an original product fault.
Submit complaints as soon as possible after detection of the defect. In the case of complaints received after six months from receipt of the goods or after expiry of the guarantee period, the so-called burden of proof lies with the buyer, i.e. the buyer must prove that the defect was present from the beginning.
As a customer, you have the right to get your money back if you exercise your right of return or withdraw from the purchase. The money will be returned within 14 days of receipt of the return to North Trampoline. If you cancel the purchase due to a late delivery or complaint, the amount will be refunded within 14 days of notification that you wish to cancel the purchase.
North Trampoline strives to clarify all concerns and questions regarding the purchase and ordering process. You can always contact North Trampoline by email email@example.com
North Trampoline, Avero Handelsgesellschaft mbH
ATT: Kreykamp Logistics
Neither North Trampoline, Avero Handelsgesellschaft mbH nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
All Site design, graphics, text selections, arrangements, and all software are Copyright© 2019 North Trampoline, Avero Handelsgesellschaft mbH.
All trademarks, service marks and tradenames of North Trampoline used herein are trademarks or registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify North Trampoline trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this site, without our prior written consent. The use of North Trampoline trademarks on any other web site or network computer environment is not allowed.
© 2019 North Trampoline, Avero Handelsgesellschaft mbH - All rights reserved.